Helpdesk

Once you have identified a unit you are interested in, complete an online application. Anyone 18 years of age or older must complete an application. All applicants must have a submitted application before their group can be considered for tenancy. Be sure to complete ALL sections and include 2 valid proofs of income.

Note: Our background check and screening require a $16 fee, paid at the time of submitting the online application. Your card will not be processed until your proof of income is confirmed and you meet income requirements.

To qualify for a unit, the monthly rental rate cannot exceed 40% of your monthly total NET INCOME:

Formula: Monthly Rental Income / Total Monthly Net Income = %

Example: If your rent is $1,000 and your monthly net income is $3,000, your ratio is 33%.

Following the screening, you may need to provide:

• Proof of income (2 most recent pay stubs)
• Proof of Renters insurance (required for pets)
• Pet documentation (if applicable)
• Contact information for previous landlords
• Details related to any suspended utility services

Once approved, you will be contacted to schedule a first-time in-person showing. If you wish to proceed:

• Payment of Security Deposit (equal to one month's rent)
• Signing of Lease Agreement
• Signing of pertinent documents (Lead-Based Paint Disclosure, Smoke Detector Agreement & Pet Agreement if applicable)
• Full payment must be made and utility switchover confirmed before keys are released

You can view available units on our website or through our listings on Zillow, Trulia, Rent.com, and Hotpads. Each listing includes photos, virtual tours via our YouTube channel, and full unit details. Select a city above on our homepage to get started or call our leasing team at (716) 444-RENT (7368).

Rent can be paid online or by contacting our leasing team at 716-444-RENT (7368). You can also call our main office at (716) 264-4135 for assistance.

Call our maintenance coordinating team at (716) 462-9546 to submit a maintenance request. Emergency requests are responded to the same day. Routine requests are handled promptly by our dedicated maintenance team.

Emergencies are responded to the same day. Our team of dedicated, skilled, and comprehensively trained maintenance technicians respond in a timely manner to all tenant and owner requests. We take every request seriously and work to ensure a mutually beneficial resolution.

Pet policies vary by property. If you have a pet, you will need to provide proof of Renters insurance that covers pets and sign a Pet Agreement. Some breed and size restrictions may apply. Check with your leasing agent for the specific property's pet policy.

For after-hours emergencies, please call our main office at (716) 264-4135. For routine issues, call (716) 462-9546 during business hours. Emergencies include gas leaks, active water leaks, no heat in winter, electrical hazards, and locked-out situations.

Our property management fee is 8% with a one-time ePay fee of $400. A property reserve of $1,000 per building is required. The one-time onboarding setup fee is $800. There is no per-unit fee. Please contact our team for a full breakdown of fees specific to your property.

Towne Housing Real Estate is a fully licensed and insured property management partner managing 4,600+ units in WNY with 100,000+ sq ft of commercial property under management. Our full-service offerings include:

• Leasing services and tenant placement
• Routine maintenance and repairs
• Accounting, bill pay, and financial reporting
• Apartment remodeling and unit turnover
• Real estate investing services
• Residential and commercial sales

We were awarded one of the Largest Buffalo Property Management Companies by Buffalo Business First in 2020. With 14 years in business, $613M+ total sales volume, and a team of 110+ professionals, our experience and resources are unmatched in WNY.

Our Routine Maintenance services are billed on a pay-for-what-you-use model at $75 per labor hour (calculated by the minute).

• No Minimum Service Fees
• No Weekend Rates or Surcharges
• No Markup on Materials
• No Markup on Subcontracted work

We bill weekly and each invoice includes a description of work completed, hours logged, and the property. Photos can be provided upon request.

Work over $500 requires owner approval before we begin.

Contact our main office at (716) 264-4135 to get access to your owner portal. The Owner Portal provides 24/7 access to tenant information, accounting, invoices, and documents including financials, general ledger, bills, and recurring transactions.

Our leasing agents market each listing across multiple platforms including Zillow, Trulia, Rent.com, Hotpads, our website, and social media. We create professional photos and videos for each unit, posted to our YouTube channel. From signage placement to lease documentation, we keep you updated with weekly progress reports.

Our team of licensed leasing agents handles every step:

• Marketing the listing across multiple media outlets
• Scheduling and conducting showings
• Screening applicants (income, employment, credit, criminal background, rental references)
• Selecting the best candidate
• Preparing lease documentation and coordinating move-in

You receive weekly updates on all activity and progress.

Contact your personal banker to assist with pre-approval. Many banks offer first-time homebuyer programs that can reduce costs by several percent. A pre-approval is NOT a commitment to borrow; a formal loan application and commitment letter will follow.

Fixed-Rate Mortgage: Interest rate stays the same for the entire term (15 or 30 years). Stable, predictable payments.

Adjustable-Rate Mortgage (ARM): Interest linked to a financial index. Lower initial payments with potential variation over time.

Conventional Loan: As little as 3% down with mortgage insurance; 20% down avoids PMI. Max amount $424,100.

FHA: 3.5% down, lower credit score guidelines. Good for first-time buyers.

VA: Zero down payment, no mortgage insurance. Reserved for qualified veterans.

USDA: Zero down payment, restricted to designated rural areas with income limits.

Steps to buying a home with Towne Housing Real Estate:

1. Search for your home with your dedicated agent
2. Present an offer with market analysis from your agent
3. Negotiate terms (price, deposit, inspections, closing date)
4. Choose your attorney and lender
5. Complete home inspection and property appraisal
6. Good faith deposit
7. Loan commitment
8. Clear to close
9. Closing and move-in day

We provide a comprehensive marketing plan including expansive online presence, professional photographs, and custom listing strategy. Our proven methods focus on selling quickly without sacrificing return. We conduct a detailed comparative market analysis to price your property competitively and negotiate the best deal on your behalf.

Tax Breaks: Deduct property loan interest paid over the year.
Appreciation: Long-term stable growth in property value.
Equity: Build equity monthly as you pay down your mortgage.
Savings: Up to $250,000 ($500,000 married) gain tax-free when selling.
Predictability: Fixed mortgage payments don't rise over time.
Freedom: Customize your home to your tastes.
Stability: Establish lasting community roots.

Our Maintenance Department provides day-to-day maintenance services including:

• Routine maintenance and repairs
• Emergency maintenance (same-day response)
• Apartment remodeling and unit turnover
• Annual inspections (6-month and annual)
• Section 8 annual inspections
• Handyman services (carpentry, painting, door & window installation)
• HVAC repair, installation, and service

Yes. Emergencies are responded to the same day. Our team takes all tenant and owner requests seriously. For after-hours emergencies, call (716) 264-4135.

We offer a full-service handyman and general home improvement service covering:

• Carpentry Work - trim, flooring, shelving, stairway repairs
• Painting - interior and exterior, residential and commercial
• Door and Window Installations - energy-efficient replacements
• General Home Repair - plumbing, electrical, drywall, fixtures
• Annual Inspections - comprehensive property assessments
• AC Repair, Installation, & Service
• Furnace Repair, Installation, & Service

Call (716) 462-9546 for handyman services.

Contact our maintenance coordinating team to schedule annual inspections for your property. Our team is fully licensed, insured, OSHA and EPA certified. We verify structural integrity, identify problems, and recommend cost-effective strategies to protect your asset. Call (716) 264-4135 to schedule.

We offer a network of experience, knowledge, and resources to assist in real estate investment across Western NY. Our services include:

• Portfolio Development & Planning - scalable processes to manage properties properly
• Market Analysis - solid insight into future rental rates and property earning potential
• Property Analysis - key insights before closing, including walkthroughs with project managers

We work with portfolios from a single duplex to 100+ unit complexes.

Real estate investment offers diversity, steady sustainable income, growth in net worth through property value appreciation, tax write-offs, and security through ownership of a fixed asset. From disposable income to retirement planning, we help you achieve your goals.

Contact our accounting team at (716) 264-4135 to request financial statements for your properties. Our team can provide performance reports, general ledgers, bills, and recurring transaction details.

Our accounting team reviews each bill, confirms amounts with vendors, and processes payments. Recurring transactions (mortgages, insurance, service contracts) are handled monthly for payment processing. Contact our office at (716) 264-4135 for billing inquiries.

If you see a bill in the recurring transactions section that should no longer be paid, please contact our accounting team. Our Accounting Manager, Robby Coppola, and the accounting team can assist you with any billing questions.

Western New York: Amherst, Blasdell, Buffalo, Cheektowaga, Depew, East Amherst, Eden, Hamburg, Kenmore, Lackawanna, Lockport, Niagara Falls, North Tonawanda, Tonawanda, West Seneca.

Contact our team to discuss your goals. Our project managers provide a full scope and quote with line items detailing each labor and material need, along with pictures. We work with you to determine which components fit your budget and timeline. Approved jobs typically begin within two weeks with completion in one to two weeks. Call (716) 264-4135 to get started.

We handle all types of remodeling projects including kitchen and bath remodels, interior upgrades, full unit turnovers, and complete apartment renovations. Our licensed and insured contractors deliver quality results that increase property value and attract quality tenants. We serve Buffalo, Cheektowaga, Niagara Falls, Lockport, West Seneca, Lackawanna, Depew, Kenmore, and more. With 14 years in business and a team of 110+ professionals, we bring unmatched expertise to every project.