About Us
Award-winning property management and real estate services across Buffalo and Rochester, NY.
Our Story
Founded in 2012, Towne Housing Real Estate began with a simple mission: redefine what property owners and residents could expect from a real estate company. What started as a small operation has grown into one of Western New York's most trusted full-service brokerages, managing over 4,600 units and facilitating more than $613 million in total sales volume. From day one, our focus has been on delivering transparent, results-driven service backed by a team of 110+ dedicated professionals across property management, sales, leasing, remodeling, and maintenance.
Today, we serve clients throughout Buffalo, Rochester, and all of Western New York from our offices in Buffalo and Rochester. Our growth has been driven by a commitment to doing things differently, offering honest maintenance rates billed by the minute, competitive management fees with no per-unit charges, and a fully in-house construction and maintenance team that eliminates third-party markups. We believe in building lasting relationships with our clients, our residents, and our community, and we carry that belief into every property we manage and every transaction we handle.
Meet Our Team
Jeremy M Ballsmith
Owner
Elizabeth Dulski
Chief Performance & Retention Officer
Ryan Schuver
Director of Maintenance
Mike Ando
Director of Finance
Paul Buttenhoff
Director of Investors Acquisitions and Sales, Associate Broker
Joelisa “Joe” Pitoniak
Director of Property Management and Leasing
Lisa Mazur
Director of HOA Property Management
Our Story
Founded in 2012, Towne Housing Real Estate began with a simple mission: to redefine what property owners, residents, and communities could expect from a real estate company.
Our story began with the purchase of a single four-unit apartment building in Buffalo. After an extensive renovation, the property welcomed its first residents later that year, and remains part of the Towne Housing portfolio today. From those first four apartments, we began building a company centered around professional management, transparency, responsive service, and a commitment to protecting the properties entrusted to us.
In 2014, Towne Housing expanded into a licensed real estate brokerage, allowing us to provide property management, leasing, investment, and brokerage services under one organization. As our portfolio grew, so did our capabilities. We continued investing in people, technology, maintenance, construction, accounting, and operational infrastructure so that more of the services our clients needed could be provided directly by our own team.
A Single Four-Unit Building
Towne Housing was founded with the purchase and renovation of our first property in Buffalo.
Licensed Real Estate Brokerage
Expanded into brokerage, bringing management, leasing, investment, and sales under one organization.
Fairwood Management Group Acquisition
Acquired Fairwood Management Group's HOA management portfolio, expanding our community association division across Western New York.
From 4 Units to More Than 5,000
Over the years, Towne Housing Real Estate has experienced significant growth throughout Western New York. What began with four apartments has grown into a diversified real estate organization now serving more than 5,000 residential, multi-family, student housing, commercial, condominium, and HOA units.
One of the most significant milestones in our history came in 2026 with the acquisition of Fairwood Management Group's HOA management portfolio. The acquisition substantially expanded Towne Housing's community association management division and strengthened our position as a major provider of HOA and condominium management services throughout Western New York.
Our growth has extended far beyond the number of properties we manage. Today, the Towne Housing team has grown to more than 100 professionals working across property and community management, real estate sales, leasing, accounting, maintenance, remodeling and construction, lawn and landscaping, snow removal, and administrative support.
A Full-Service Real Estate Company Built for What's Next
Today, Towne Housing Real Estate serves property owners, investors, homeowners, residents, condominium and HOA communities, and commercial clients throughout Buffalo, Rochester, and Western New York.
Our vertically integrated approach allows our clients to access property management, HOA and community association management, brokerage and sales, leasing, maintenance, remodeling and construction, lawn and landscaping, and snow and ice management through one organization.
Despite our growth, the principles behind Towne Housing remain rooted in where we started in 2012: be transparent, be responsive, take care of the property, and build relationships that last.
From a four-unit apartment building to more than 5,000 units and a team of 100+ professionals, our growth represents more than an increase in size. It represents the trust that property owners, residents, boards, investors, and communities throughout Western New York have placed in our team.
And we're still growing.
Our Values
RESPONSIVE & RESPONSIBLE
We anticipate and own outcomes through our responsiveness to the needs of all customers seeking to provide value and be accountable in all business dealings
A SERVANTS HEART
We serve with empathy and shared ownership when we are called upon, and to set aside obvious rights in the service of others.
PARTNERSHIP - ORIENTATED
Relationship focused and growth through partnership. Integrating teams and ideas for mutual growth, focusing our short-term decisions to support long-term growth.
COURAGEOUS INNOVATION
Working as a team to co-create new solutions that shape the real estate industry. Dare to learn, innovate and grow, taking the road less travelled to find a new and impactful way.
UNIFIED & ADAPTABLE
To be growth-minded and agile in moments of stress and pressure, adapting together through change and focusing on our client's success.
Ready to Redefine Your Real Estate Experience?
Serving Buffalo, Rochester, Amherst, Cheektowaga, Niagara Falls, Tonawanda, and all of Western New York. Get in touch with our specialized departments today
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